It also will not connect to the Charge 3, even with the external dongle. I have an even older HP laptop (windows 7 vintage upgraded to 10) with Bluetooth built in, but it is not 4.0 LE bluetooth. Even disabling the internal bluetooth and installing the above "Plugable" dongle, it still will not connect to the Charge 3. I have a Sony laptop (5.5 years old) with Bluetooth 4.0 LE, Intel chipset built-in, and it will not connect to the Charge 3 period. Available for about $13 on Amazon.Īs far as laptops with built in Bluetooth, I couldn't get it to work at all, but my laptops are older. The brand is "Plugable" and the model is " USB-BT4LE", it has a Broadcom 4.0 LE chipset. If your computer does not have built in bluetooth this bluetooth dongle should work. For full function you need a genuine Bluetooth 4.0 connection. It can only read the Charge 3, it can't send anything to it, so you can't change clock faces, for instance. The dongle supplied by Fitbit isn't fully compatible with the Charge 3. Older bluetooth chipsets won't work with the Charge 3. For Windows 10 you need a bluetooth adapter that is Bluetooth 4.0 with LE (Low Energy) support.
It would also be helpful if they would let us know when the "known issue" is resolved. You'd think that Fitbit would make these "known issues" public so we don't waste hours of our time trying to solve problems that can't be solved right now.
THis is the first I have heard of a known issue with windows 10 app. I have uninstalled and reinstalled the windows 10 app and followed all other tips except unpairing as I was advised by tech support of the known issue of re-pairing. The Charge 3 is visible and paired with the bluetooth on my Windows 10. My Samsung Bluetooth is off and so it the phone and it is more than 20 feet away from the laptop. I don't want to disconnect from any other device because I was told by tech support there was a problem with re- pairing after you unpair. My windows 10 app says "looking for tracker" then it says to disconnect from any other device (this is ridiculous) and then to reboot.
Charge 3 does not work with my Windows 10 app either.
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